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marvi1
Everyday Listener
Joined: 20 Feb 2006
Posts: 76
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 Posted: Thu Sep 17, 2009 10:05 am Post subject: iPhone app |
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I decided to give the iPhone app a try. I locked in a lifetime subscription before that spring deadline, and I do indeed get the high bit-rate stream online. However, the iPhone app tells me I must SUBSCRIBE to the premium online service. I called XM, and the CSR told me the same thing. WTF? I get the service, I can listen to the service on any computer, but to use the iPhone app I have to pay the $2.99?
Anyone else encounter this? Are my expectation too high?  |
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maxx2002
XM 24/7
Joined: 12 Apr 2009
Posts: 947
Location: Oakland, Sacrameto, Stockton Ca, Los Angeles and sometimes Albuquerque/Santa Fe. NM
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| Posted: Thu Sep 17, 2009 10:20 am Post subject: Re: iPhone app |
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| marvi1 wrote: | I decided to give the iPhone app a try. I locked in a lifetime subscription before that spring deadline, and I do indeed get the high bit-rate stream online. However, the iPhone app tells me I must SUBSCRIBE to the premium online service. I called XM, and the CSR told me the same thing. WTF? I get the service, I can listen to the service on any computer, but to use the iPhone app I have to pay the $2.99?
Anyone else encounter this? Are my expectation too high? |
Call back and explain THIS, but this time ask for a CSR-Supervisor, the lower level CSRs don't know JACK, and will tell you whatever the script tells them to say to people who call, you need an experienced CSR that knows how to operate off the script.........
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* XMP3 * XM EVERYTHING w/ BOS * MiRGE w/ SXM EVERYTHING |
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marvi1
Everyday Listener
Joined: 20 Feb 2006
Posts: 76
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| Posted: Thu Sep 17, 2009 2:56 pm Post subject: |
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Still getting the same runaround, this time from Technical Support. The first level CSR wouldn't hand off to a supervisor. The Tech support guy kept telling me that the same line about subscribing, and said a supervisor was not available, but one would call me back at 5pm ET. I'll believe it when it happens.
I have to be honest, I don't really care about the app. I can get the stream using Wunderradio, but the display isn't as nice. It just bugs me that no one at XM seems to have the slightest idea what is going on.  |
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maxx2002
XM 24/7
Joined: 12 Apr 2009
Posts: 947
Location: Oakland, Sacrameto, Stockton Ca, Los Angeles and sometimes Albuquerque/Santa Fe. NM
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| Posted: Thu Sep 17, 2009 6:05 pm Post subject: |
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| marvi1 wrote: | Still getting the same runaround, this time from Technical Support. The first level CSR wouldn't hand off to a supervisor. The Tech support guy kept telling me that the same line about subscribing, and said a supervisor was not available, but one would call me back at 5pm ET. I'll believe it when it happens.
I have to be honest, I don't really care about the app. I can get the stream using Wunderradio, but the display isn't as nice. It just bugs me that no one at XM seems to have the slightest idea what is going on. |
If your already getting premium XMRO for $2.99, then, you should not have to pay another $2.99 for the Iphone app (you already have it), what part of this didn't XM understand?
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* XMP3 * XM EVERYTHING w/ BOS * MiRGE w/ SXM EVERYTHING |
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marvi1
Everyday Listener
Joined: 20 Feb 2006
Posts: 76
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| Posted: Fri Sep 18, 2009 8:50 am Post subject: |
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| They just want the money. And, no surprise, no one called me back yesterday. |
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IdRatherBeSkiing
Long Live The Bridge (XM27)
Joined: 11 Oct 2006
Posts: 4450
Location: Toronto, ON
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| Posted: Fri Sep 18, 2009 12:19 pm Post subject: |
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You could always just pay the $3/mo. Otherwise, good luck. Sometimes free does not always mean easy.
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XM subscriber since 2005/12/05:- Pioneer Airware (LIFE, wife)
- Tao
- Pontiac G5 (XM Canada)
Sirius subscriber since 2007/12/06:- Stilletto 2 (LIFE)
- Premium Internet
- 8Gb Sandisk microSDHC (2000+ songs)
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Winebrat
Average Listener
Joined: 20 Oct 2006
Posts: 16
Location: Houston, TX, USA
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| Posted: Wed Sep 23, 2009 9:18 pm Post subject: |
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Regarding the XM app and iPhone...
So I, too, locked in lifetime and the free online, but now pay $2.99 for the iPhone app to work...Problem is, the Favorites within the app don't save from day to day. They will save and I will be in and out of the app and then...boom, they are gone. It is not directly related to syncing as I can sync it, undock it and they are there, but at sometime during the evening (?) they get wiped. Does anyone besides my husband and I have this problem?
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The best kids are Chin-dren (and Cocker Spaniels)! |
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blueglide
New Member
Joined: 07 Aug 2008
Posts: 6
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| Posted: Sun Nov 01, 2009 3:14 pm Post subject: |
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| Happens to me too. Very annoying! |
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GAWARNER
New Member
Joined: 30 Jun 2005
Posts: 6
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| Posted: Wed Nov 04, 2009 10:51 am Post subject: favorites disappear |
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| The favorites in my iphone app strangely disappear too. Who to contact to see what the heck is going on??? |
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bmfc1
Addicted Listener
Joined: 06 Aug 2005
Posts: 108
Location: Silver Spring, MD
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| Posted: Wed Nov 04, 2009 3:51 pm Post subject: |
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| The favorites disappear and you can't change the categories to reorder them or eliminate ones you don't like. |
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